Retail
2025
E-commerce Retailer
AI-Powered Support Assistant
A secure RAG-based support assistant that resolved 68% of customer queries automatically and cut response times by 90%.
We built a retrieval-augmented AI assistant grounded in the client's product catalog, policies, and help center.
Outcome
The assistant now handles the majority of tier-1 support autonomously, with seamless human handoff for complex cases — dramatically improving customer satisfaction while reducing costs.
Project Details
- Client
- E-commerce Retailer
- Industry
- Retail
- Year
- 2025
Technologies
LLMRAGNext.jsVector Search
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